BookCynthia M. Clark.
Summary: "The consequences of incivility have a significant impact on the lives of healthcare faculty, students, and professionals as well as the patients and families they serve. Incivility in the patient care environment can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, organizations. These behaviors can result in life-threatening mistakes, preventable complications, harm, or death of a patient. In Core Competencies of Civility, Cynthia Clark, a nurse-leader dedicated to organizational change and an unwavering advocate for civility and dignity for all, provides practical solutions for creating and sustaining communities of civility, diversity, inclusion and respect in healthcare education and work environments. A firm commitment to respect and civility is a critical step toward achieving optimal patient care and high reliability in health care. The book provides evidence-based strategies and solutions to foster civility and healthy academic and practice environments at both the individual and organizational levels. Rather than dwelling on the negative aspects of incivility and other workplace aggressions, this book expands current thinking in nursing to build healthy, productive work and learning environments"-- Provided by publisher.
Contents:
What Is Civility, and Why Does It Matter?
The Detrimental Impact of Workplace Aggression
The Power and Imperative of Self-Awareness
Practicing the Fundamentals of Civility
Honing Communication Skills and Conflict Competence
The Power of Leadership, Visioning, and Finding Our WHY
Optimizing Self-Care and Professional Well-Being
Leadership Support and Raising Awareness for Organizational Change
Galvanizing a High-Performing Civility Team
Develop, Implement, and Evaluate a Data-Driven Action Plan
Securing Civility Into the Organizational Culture Through Policy Development
Celebrating Civility : A Powerful Engine to Uplift and Transform the Profession.