BookPatricia L. Shaw and Darcy Carter.
Contents:
Part I: Performance improvement model. Introduction and history of performance improvement
Defining a performance improvement model
Identifying improvement opportunities based on performance measurement
Using teamwork in performance improvement
Aggregating and analyzing performance improvement data
Communicating performance improvement activities and recommendations
Part II: Continuous monitoring and improvement functions. Measuring customer satisfaction
Refining the continuum of care
Improving the provision of care, treatment, and services
Preventing and controlling infectious disease
Decreasing risk exposure
Building a safe medication management system
Managing the environment of care
Developing staff and human resources
Part III: Management of performance improvement programs. Organizing and evaluating performance improvement
Navigating the accreditation, certification, or licensure process
Implementing effective information management tools for performance improvement
Managing healthcare performance improvement projects
Managing the human side of change
Understanding the legal implications of performance improvement.
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