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  • Book
    Holly Talbott and Ashley Zmau.
    Summary: "This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- Provided by publisher.

    Contents:
    Troubleshooting as problem solving
    The access chain
    Soliciting problem reports
    Diagnosing access issues
    Resolving access issues
    Common access issues and examples
    Troubleshooting workflows and training
    Proactive troubleshooting.
    Digital Access ProQuest Ebook Central 2020