BookMarco Maria Maiocchi, Zhabiz Shafieyoun.
Summary: For all of the tremendous advances in medicine and treatment the world has seen in the modern era, the human bodys ability to heal itself remains a (literally) vital and often overlooked facet of healthcare. Through the use of emotional design, aimed at transforming healthcare environments, such as waiting rooms, in such a way as to boost the emotional wellbeing of patients, and thus their general attitudes, including in regard to their own healing processes, medical institutions can improve outcomes for the people they treat while simultaneously lowering overall costs. Design, as an inherently transdisciplinary, problem-solving activity, is well-suited to this task. And when combined with a field of study such as neuroscience, which can literally map out the perceptions that lead to the experience of particular emotions, healthcare environments can be transformed into spaces (through such innovations as Kansei engineering) that then subsequently transform the people who rely on them the most, leading to more efficiency and less red ink.
Contents:
Intro
Preface
Causes and Effects in Medicine
The Relevance of the Boundary Conditions
References
Contents
1 Emotional Design
1.1 An Evolutionary View of Design
1.2 Emotional System
1.3 Perceptual Stimuli
1.4 Perceptual Signals
1.5 Metaphors
1.6 Some Examples in Health Care Environments
1.6.1 Disguising a Nuclear Magnetic Resonance (NMR) Machine at Children Cancer Centre Pausilipon in Naples
1.6.2 A Reception Desk in a Health Care Environment
1.6.3 A Breast Radiology Department at Istituto Nazionale dei Tumori (INT) in Milan
References 2 The Goals of Emotional Design for Improving Health Care Environments
2.1 History
2.2 Perception-Emotion-Behaviour-Environment
2.3 Information as a Stimulus
2.4 Patient Journey
2.4.1 The Arrival
2.4.2 Check-in and Waiting Rooms
2.4.3 The Visit
2.4.4 Patient's Results
2.4.5 Follow-up Visits
2.4.6 Re-admittance
2.5 Emotion
2.5.1 Emotional Design
2.5.2 Emotional Architecture
References
3 A Model of a Health Care Organization and Environment, System Design and Interior Design
3.1 Towards a Model of a Health Care Environment
3.2 Action Areas 3.3 A Journey Through a Medical Experience
3.4 A Map of Emotional Design Actions
References
4 Measuring Emotions: Kansei Engineering (KE) and Flow KE
4.1 Visceral, Behavioural and Reflective Emotion
4.2 Measuring Emotions
4.3 Kansei and Kansei Engineering
4.3.1 Design Waiting Area Using Kansei Engineering Type I
4.3.2 Flow Kansei Engineering
4.3.3 Flow Test
4.3.4 Painting as a Useful Distraction in Waiting Area
4.4 Measuring the Emotion of Patients During Their Journey in the Hospital
References
5 Experiences
5.1 Some Forewords 5.2 Registration at Istituto Nazionale dei Tumori
5.3 The Department of Breast Radiology at the Istituto dei Tumori of Milan
5.4 Waiting Rooms and the Istituto Nazionale dei Tumori Experience
5.5 The Life in a Health Care Centre
5.5.1 The Environment
5.5.2 Activities
5.5.3 My Backpack-A Companion for Children
5.5.4 Gardens of Wellness
5.6 Final Remarks
References
6 Beyond Design
6.1 A Preliminary Note
6.2 Experiences with Music
6.2.1 The Study
6.3 Experiences with Movies
References 7 Driving a Health Care Environment Evolution Through Emotional Design: A General Model
7.1 Goals and Boundaries
7.1.1 Note
7.2 Measures
7.3 Which Measures?
7.4 How to Measure
7.4.1 The Seven Tools of Ishikawa
7.5 Continuous Improvements
References
8 A Future Scenario
References
Index