Book[edited by] David P. Zgarrick, Leticia R. Moczygemba, Greg L. Alston, Shane P. Desselle.
Summary: "The editors believed that there would be value in a comprehensive pharmacy management textbook that covered many content areas and gathered a variety of resources into one text. They also aimed to develop a text that uses "evidence-based management"; that is, material derived from the best and most contemporary primary literature, but that which at the same time focuses on the application of knowledge into skills that pharmacists will use every day"-- Provided by publisher.
Contents:
I. WHY STUDY MANAGEMENT IN PHARMACY SCHOOL?
Chapter 1 The “Management” in Medication Therapy Management
Chapter 2 Management Functions
Chapter 3 Leadership in Pharmacy Practice
Chapter 4 Ethical Decision-Making, Problem-Solving, and Delegating Authority
Chapter 5 Creating and Managing Value
II. MANAGING OPERATIONS
Chapter 6 Strategic Planning in Pharmacy Operations
Chapter 7 Business Planning for Pharmacy Programs
Chapter 8 Operations Management
Chapter 9 Managing Technology that Supports the Medication Use Process
Chapter 10 Ensuring Quality in Pharmacy Operations
Chapter 11 Risk Management in Contemporary Pharmacy Practice
Chapter 12 Preventing and Managing Medication Errors: The Pharmacist’s Role
Chapter 13 Compliance with Regulations and Regulatory Bodies
III. MANAGING PEOPLE
Chapter 14 Managing Yourself for Success
Chapter 15 Negotiation Skills
Chapter 16 Organizational Structure and Behavior
Chapter 17 Human Resources Management Functions
Chapter 18 The Basics of Employment Law and Workplace Safety
Chapter 19 Pharmacy Technicians
Chapter 20 Performance Appraisal Systems
IV. MANAGING MONEY
Chapter 21 Financial Reports
Chapter 22 Budgeting
Chapter 23 Third-Party Payer Considerations
V. MANAGING TRADITIONAL GOODS AND SERVICES
Chapter 24 Marketing Fundamentals
Chapter 25 Marketing Applications
Chapter 26 Customer Service
Chapter 27 Supply Chain Management
Chapter 28 Merchandising
VI. MANAGING VALUE-ADDED SERVICES
Chapter 29 Value-Added Services as a Component of Enhancing Pharmacists’ Roles in Public Health
VII. MANAGEMENT APPLICATIONS IN SPECIFIC PHARMACY PRACTICE SETTINGS
Chapter 31 Entrepreneurship and Innovation
Chapter 32 Applications in Independent Community Pharmacy
Index.