Book[edited by] David P. Zgarrick, Leticia R. Moczygemba, Greg L. Alston, Shane P. Desselle.
Summary: Addresses various aspects of pharmacy management, including people, materials, money, time, and information, applicable to practice settings. This book covers what from personal management to managing operations (business planning, quality control, managing technology), human resources management, financial management, and marketing.
Contents:
SECTION I: WHY STUDY MANAGEMENT IN PHARMACY SCHOOL?
1: THE “MANAGEMENT” IN MEDICATION THERAPY MANAGEMENT
2: MANAGEMENT FUNCTIONS
3: CREATING AND MANAGING VALUE
SECTION II: MANAGING OPERATIONS
4: STRATEGIC PLANNING IN PHARMACY OPERATIONS
5: BUSINESS PLANNING FOR PHARMACY PROGRAMS
6: OPERATIONS MANAGEMENT
7: MANAGING MEDICATION USE PROCESS SUPPORTING TECHNOLOGIES AND AUTOMATION
8: ENSURING QUALITY IN PHARMACY OPERATIONS
9: RISK MANAGEMENT IN CONTEMPORARY PHARMACY PRACTICE
10: PREVENTING AND MANAGING MEDICATION ERRORS: THE PHARMACIST’S ROLE
11: COMPLIANCE WITH REGULATIONS AND REGULATORY BODIES
SECTION III: MANAGING PEOPLE
12: TIME MANAGEMENT/ORGANIZATIONAL SKILLS
13: ORGANIZATIONAL STRUCTURE AND BEHAVIOR
14: HUMAN RESOURCES MANAGEMENT FUNCTIONS
15: THE BASICS OF EMPLOYMENT LAW AND WORKPLACE SAFETY
16: PERFORMANCE APPRAISAL SYSTEMS
17: LEADERSHIP
SECTION IV: MANAGING MONEY
18: FINANCIAL REPORTS
19: BUDGETING
20: THIRD-PARTY PAYER CONSIDERATIONS
SECTION V: MANAGING TRADITIONAL GOODS AND SERVICES
21: MARKETING THEORY
22: MARKETING APPLICATIONS
23: CUSTOMER SERVICE
24: PURCHASING AND INVENTORY MANAGEMENT
25: MERCHANDISING
SECTION VI: MANAGING VALUE-ADDED SERVICES
26: VALUE-ADDED SERVICES AS A COMPONENT OF ENHANCING PHARMACISTS’ ROLES IN PUBLIC HEALTH
27: IMPLEMENTING VALUE-ADDED PHARMACY SERVICES
28: IMPACT OF HEALTH POLICY ON HEALTH CARE DELIVERY
SECTION VII: MANAGEMENT APPLICATIONS IN SPECIFIC PHARMACY PRACTICE SETTINGS
29: ENTREPRENEURSHIP AND INNOVATION
30: APPLICATIONS IN INDEPENDENT COMMUNITY PHARMACY
31: APPLICATIONS IN SAFETY NET CLINICS
32: APPLICATIONS IN MANAGED AND SPECIALTY ENVIRONMENTS
33: APPLICATIONS IN VARIED HEALTH CARE SYSTEMS.