BookMatthew McKay, PhD, Martha Davis, PhD, Patrick Fanning.
Summary: "Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Messages has already helped thousands of people build communication skills and cultivate better relationships with friends, family members, coworkers, and partners. With this fully revised and updated fourth edition, you'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members. Handle group interactions. Talk to children. Master public speaking. Prepare for job interviews. This new edition features a much-needed chapter on digital communication. Effective communication can easily be compromised when you're not able to read your conversation partner's body language, facial expression, or vocal tone. This chapter teaches you how to express yourself well via phone, email, texting, and video--all the skills you need to thrive in the digital age" --Provided by publisher.
Contents:
Introduction
Part I: Basic Skills ; Listening ; Self-Disclosure ; Expressing
Part II: Advanced Skills ; Body Language ; Paralanguage and metamessages ; Hidden agendas ; Transactional Analysis ; Clarifing language
Part III: Conflict Skills ; Assertiveness training ; Validation strategies ; Negotiation
Part IV: Social Skills ; Forming accurate first impressions ; Making contact ; Digital communication
Part V: Family Skills ; Couples skills ; Communicating with children ; Family communications
Part VI: Public Skills ; Influencing others ; Public speaking ; Interviewing
Recommended reading
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