BookJean Moody-Williams.
Summary: This book provides valuable insight into emerging trends in healthcare delivery; patient, family and caregiver engagement and the intersection of the two. It is unique in that it not only incorporates patients voice but provides context in the application of patients families and caregivers in healthcare transformation and the future of healthcare models. It is suited toward not only promoting empathy toward patients but also challenging the reader to learn and think about the future of healthcare and the value of patients voice in policy making and decisions about healthcare. It provides valuable information on quality improvement, consumer experience and emerging careers in this area with practical information and interventions. Nurses and other members of the care team play a critical role in the evolving models of care and must stay abreast of emerging trend to ensure that patients needs are met while contributing to meeting the quality and economic goals of the organizations and care settings in which they work. This book will help to ensure that they remain abreast of changing trends in quality improvement, quality measurement, cost, health information technology and patient and family engagement so that they are in a position to lead their teams and organizations. Direct accounts from patients, family and caregivers who want their "voices" heard are incorporated throughout the book.
Contents:
Intro; Preface; Acknowledgments; Contents; About the Author;
1: Understanding Patient and Family Engagement in Health Care; 1.1 Defining Patient and Family Engagement; 1.2 Understanding the Patient Journey; 1.3 Mapping the Patient's Journey; 1.4 Frameworks, Tools, and Resources to Promote and Encourage Family-Centered Care; 1.4.1 Roadmap for Patient and Family Engagement in Healthcare Practices and Research; 1.4.2 Family-Centered Rounding; 1.4.3 Guide to Patient and Family Engagement in Hospital Quality and Safety; 1.4.4 The Nurse Bedside Shift Report 1.5 The Patient-Centered Outcomes Research Institute (PCORI)1.6 Involving Patients, Family, and Caregivers from the Bedside to the Board Room; 1.7 Summary; References;
2: Consideration for Special Settings and Situations; 2.1 Patient and Family Engagement for Persons with Multiple Chronic Conditions (MCC); 2.2 Intensive Care; 2.3 Long-Term Care Settings: Family and Resident Engagement; 2.4 End-Stage Renal Disease; 2.5 Summary; References;
3: Pursuing Continuous Quality Improvement; 3.1 The Evolution of Quality Improvement; 3.2 Evolving Methodology of Quality Improvement 3.3 Quality and Safety in the Airline and Automobile Industry3.3.1 Industry Influences on Healthcare Quality; 3.4 Quality Improvement Organizations (QIOs); 3.5 Quality Improvement Methodology and Learning and Action Networks; 3.6 Coordinating Care and Improving Quality Through Apps, Monitors, and Digital Devices; 3.7 Summary; References;
4: A Quest for Patient Safety; 4.1 Exploring Patient Safety; 4.2 Safety Across the Board; 4.3 Actions to Address Patient Safety; 4.3.1 Partnership for Patients; 4.3.2 The WHO International Conceptual Patient Safety (ICPS) Framework; 4.4 Summary 5.3.2.2 Nursing Home Compare5.3.2.3 Physician Compare; Quality Activity Participation; Performance; Patient Survey Scores; 5.3.3 Medicare Advantage Plan Finder; 5.4 State Government Report Cards; 5.5 Clinical Decision Support Tools; 5.6 Consumer Apps; 5.6.1 Agency for Healthcare Research and Quality (AHRQ) QuestionBuilder App; 5.6.2 What's Covered App; 5.7 Summary; References;
6: Quality Measures for Patient, Family, and Caregiver Engagement; 6.1 Clinical Quality Measures in Patient and Family Engagement; 6.2 Evolution of Quality Measurement 6.3 The Meaningful Measurement Framework