BookCheryl Dellasega.
Summary: Nursing has a not-so-secret problem. The profession is prone to--some would say thrives on--workplace conflict, incivility, bullying, and meanness. And while nurses observe and experience this conflict daily, too few have been trained in its resolution. Toxic Nursing aims to change that with strategies, tools, and techniques to help nurse leaders, managers, and administrators defuse conflict, turn around toxic situations, and create positive, healthy work environments. Written by Cheryl Dellasega--author of the groundbreaking books Surviving Ophelia and Mean Girls Grown Up--Toxic Nursing explores the reasons behind toxic behavior and its impact on not just the workplace but patient safety.
Contents:
Incivility
The newbie : mistreatment of new nurses
The know-it-all/criticism queen
Gossip and trash talk
Cliques, campaigns, and high-school drama
Competition and credit
Nurse managers as the problem
Men in white
Better than you
Generations at work
Competent and caring leaders?
Social media, electronic communication, and professionalism
Politics and CYA
Patients as victims
On the battlefield : nurses under attack
Toxic culture/environment
Conclusion
Is your management style causing conflict?
Conflict case scenario
Organizational cynicism self-assessment
When it's time to seek outside counsel
Compassion fatigue.
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