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  • Book
    Richard L. Kravitz, Richard L. Street, Jr.
    Summary: "This book argues that knowing what patients want and working with them toward mutually defined goals is the essence of good patient care. Skillful clinical negotiation can also augment the rewards, and help overcome the challenges, of clinical practice"-- Provided by publisher.

    Clinical negotiation and the search for common ground
    The nature of patients' expectations and requests
    Clinical negotiation in the contents of modern practice
    How communication fails
    Managing emotions in the clinical negotiation
    Strategies for successful clinical negotiation
    Negotiating requests for tests, referrals, and treatments
    Clinical negotiation and controlled substances
    Negotiating with hospitalized patients and their families
    Negotiating with physician colleagues and other health care professionals.
    Digital Access AccessMedicine 2021