BookRichard L. Kravitz, Richard L. Street, Jr.
Summary: "This book argues that knowing what patients want and working with them toward mutually defined goals is the essence of good patient care. Skillful clinical negotiation can also augment the rewards, and help overcome the challenges, of clinical practice"-- Provided by publisher.
Contents:
Clinical negotiation and the search for common ground
The nature of patients' expectations and requests
Clinical negotiation in the contents of modern practice
How communication fails
Managing emotions in the clinical negotiation
Strategies for successful clinical negotiation
Negotiating requests for tests, referrals, and treatments
Clinical negotiation and controlled substances
Negotiating with hospitalized patients and their families
Negotiating with physician colleagues and other health care professionals.