BookJoseph A. Michelli.
Summary: Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Contents:
UCLA Health System experience
Care takes vision, clarity and consistency
Never enough care
Setting the foundation
Safety : science, selection and challenge
Delivering exceptional outcomes here and now
Quality for less and for all
High-Value innovation
Transformative evolution
Service Excellence
Sustainable success through service without bounds
Your follow-up care plan.