BookMichael St. Pierre, Gesine Hofinger, Robert Simon.
Contents:
Part I Basic Principles: Error, Complexity, and Human Behavior
The Human Factors: Errors and Skills
The Challenge of Acute Healthcare
The Nature of Error
The Psychology of Human Action
Part II Individual Factors of Behavior
Human Perception: The Way We See Things
Information Processing and Mental Models: World Views
Goals and Plans: Turning Points for Success
Attention: The Focus of Consciousness
Stress
Strategies for Action: Ways to Achieve Good Decisions
Part III The Team
The Key to Success: Teamwork
Speech Is Golden: Communication
Leadership
Part IV Error and Safety in Organizations
Organization, Errors, and Safety
Strategies for Patient Safety
Learning for Safety.