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    Paresh Wankhade, Kevin Mackway-Jones, editors.
    Introduction: Understanding the Management of Ambulance Services / Paresh Wankhade and Kevin Mackway-Jones -- Historical Perspectives in the Ambulance Service / Alexander Pollock -- A Strategy for Managing Quality in Ambulance Services / Mary Peters, Steve Barnard, Michael Dorrian and Kevin Mackway-Jones -- Management of Emergency Demand / Bob Williams -- Ethical Commissioning of Emergency Ambulance Services / Mark Docherty -- Organisational and Professional Cultures: An Ambulance Perspective / Paresh Wankhade, James Radcliffe and Geoffrey Heath -- Leadership and System Thinking in the Modern Ambulance Service / Andy Newton and Graham Harris -- Ambulance Service Modernisation / Robert Till and Anthony Marsh -- Interoperability and Multiagency Cooperation / John Stephenson -- Responding to Diversity and Delivering Equality in Prehospital Care: Statutory Responsibilities, Best Practice and Recommendations / Viet-Hai Phung, Karen Windle and A. Niroshan Siriwardena -- Dealing with the Austerity Challenge / Robert Till and Anthony Marsh -- The Ambulance Service of the Future / Mark Docherty, Andrew Carson and Matthew Ward -- Future Perspectives for the UK Ambulance Services: Evolution Rather than Revolution / Kevin Mackway-Jones and Paresh Wankhade -- International Perspectives: Australian Ambulance Services in 2020 / Paul M Middleton -- International Perspectives: South African Ambulance Services in 2020 / Craig Vincent-Lambert -- International Perspectives: Finnish Ambulance Services in 2020 / Juha Jormakka and Simo Saikko -- Index.
    Digital Access  Springer 2015