BookParesh Wankhade, Kevin Mackway-Jones, editors.
Contents:
Introduction: Understanding the Management of Ambulance Services / Paresh Wankhade and Kevin Mackway-Jones
Historical Perspectives in the Ambulance Service / Alexander Pollock
A Strategy for Managing Quality in Ambulance Services / Mary Peters, Steve Barnard, Michael Dorrian and Kevin Mackway-Jones
Management of Emergency Demand / Bob Williams
Ethical Commissioning of Emergency Ambulance Services / Mark Docherty
Organisational and Professional Cultures: An Ambulance Perspective / Paresh Wankhade, James Radcliffe and Geoffrey Heath
Leadership and System Thinking in the Modern Ambulance Service / Andy Newton and Graham Harris
Ambulance Service Modernisation / Robert Till and Anthony Marsh
Interoperability and Multiagency Cooperation / John Stephenson
Responding to Diversity and Delivering Equality in Prehospital Care: Statutory Responsibilities, Best Practice and Recommendations / Viet-Hai Phung, Karen Windle and A. Niroshan Siriwardena
Dealing with the Austerity Challenge / Robert Till and Anthony Marsh
The Ambulance Service of the Future / Mark Docherty, Andrew Carson and Matthew Ward
Future Perspectives for the UK Ambulance Services: Evolution Rather than Revolution / Kevin Mackway-Jones and Paresh Wankhade
International Perspectives: Australian Ambulance Services in 2020 / Paul M Middleton
International Perspectives: South African Ambulance Services in 2020 / Craig Vincent-Lambert
International Perspectives: Finnish Ambulance Services in 2020 / Juha Jormakka and Simo Saikko
Index.