BookJohn Ballatt, Penelope Campling, Chris Maloney.
Summary: "The enthusiastic reception for the first edition of this book has prompted us to produce a second. We were delighted by the interest from people thinking about and working in public services beyond health care, although the book had been unapologetically health focused. Eight years have passed, and although the issues we addressed are still very much with us, times have changed. 'Austerity' has bitten hard into the UK's public services, especially social care. Developments in policy, technology, organisation and practice have affected health and social care, separately and together. Mindful of this, we have extended our reach to consider both sectors and, to an extent, the wider world of 'welfare'. Hence our new subtitle: 'rehabilitating the welfare state'. We have expanded our narratives, case studies and references accordingly, believing that the issues and perspectives in each field illustrate important points for all"-- Provided by publisher.
Contents:
Cover
Half-title page
Reviews
Title page
Copyright page
Contents
Foreword
Authors' Note
Chapter 1 The Heart of the Matter
Chapter 2 Rescuing Kindness
Chapter 3 A Politics of Kindness
Chapter 4 Building the Case for Kindness
Chapter 5 Managing Feelings of Love and Hate
Chapter 6 The Emotional Life of Teams
Chapter 7 Cooperation and Fragmentation
Chapter 8 On the Edges of Kinship
Chapter 9 Unsettling Times
Chapter 10 Free to Serve the Public?
Chapter 11 Blame
Chapter 12 The Hostile Environment
Chapter 13 The Pull towards Perversion Chapter 14 Cultivating Intelligent Kindness
Chapter 15 Rehabilitating the Welfare State
Index
About the Authors
Acknowledgements