Bookedited by Adrienne Boissy, Tim Gilligan.
Contents:
"I already know this" and "Patients know I care": designing a culture that is ready for communication skills training
Leveraging your burning platform
Keys to launching a successful communication skills training program
Birth of the R.E.D.E. Model
Making communication skills resonate with experienced clinicians
Conversations that haunt clinicians
Individual peer coaching: what to do about Dr. Jones?
Facilitating staff physicians is not the same as teaching residents or students ... or is it?
Who facilitates whom? Advanced care provider training
Empathic communication through the loop lens: a surgeon's perspective
"Trust me, I'm a doctor!": building, supporting, and maintaining professionalism
The awesome power of vulnerability.