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    edited by Jennifer L. Wiler, Jesse M. Pines, Michael J. Ward.
    1. Fifty years of transformation of acute and emergency care -- 2. Fragmentation in acute and emergency care causes, consequences, and solutions -- 3. Measuring and improving quality of care -- 4. Alternative payment models in acute, episodic care: moving from volume to value -- 5. Improving timeliness and access of acute and emergency care: the science of improving emergency department crowding -- 6. Bringing the patient voice into emergency care -- Case Study 1. Expanding the role of observation care -- Case study 2. An innovative strategy to streamline care for behavioral health in the emergency department -- Case study 3. The geriatric emergency department -- Case study 4. How the United Kingdom responded to the 4-hour rule -- Case study 5. High-cost users: using information technology to streamline care plans -- Case study 6. Emergency care in an integrated healthcare delivery system: the Kaiser experience -- Case study 7. Urgent care centers: an alternative to unscheduled primary care and emergency department care -- Case study 8. The "no-wait" emergency department -- Case study 9. Transforming care delivery through telemedicine -- Case study 10. Coordinating emergency care through telemedicine -- Case study 11. Bringing diagnostic testing to the bedside: point of care testing -- Case study 12. Regionalization of care -- Case study 13. Clinical decision support tools -- Case study 14. Automated patient follow-up program -- Case study 15. Using data on patient experience to improve clinical care -- Case study 16. Community paramedicine: the Geisinger experience -- Case study 17. Initiating palliative care in the emergency department -- Case study 18. Streamlining patient flow in the emergency department with discrete event simulation -- Case study 19. Using emergency department community health workers as a bridge to ongoing care for frequent ED users -- Case study 20. Big data: use of analytics for operations management.
    Digital Access  Cambridge 2017