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    editor-in-chief, Stephanie Kayden, MD, MPH, Chief, ... Show More Division of International Emergency Medicine and Humanitarian Programs, Department of Emergency Medicine, Brigham and Women's Hospital and Harvard Medical School, Boston, MA, USA ; editors, Philip D. Anderson, MD, MPH, Associate Director of Quality Assurance, Departrment of Emergency Medicine, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA, USA, Robert Freitas, MHA, Executive Director, Emergency Medicine Consulting Division, Harvard Medical Faculty at Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA, USA, Elke Platz, MD, MS, Director of Emergency Ultrasound Research, Department of Emergency Medicine, Brigham and Women's Hospital and Harvard Medical School, Boston, MA, USA.
    1. Leadership in emergency medicine / Robert L. Freitas -- 2. Identifying and resolving conflict in the workplace / Robert E. Suter and Jennifer R. Johnson -- 3. Leading change: an overview of three dominant strategies of change / Andrew Schenkel -- 4. Building the leadership team / Peter Cameron -- 5. Establishing the emergency department's role within the hospital / Thomas Fleischmann -- 6. Strategies for clinical team building: the importance of teams in medicine / Matthew M. Rice -- 7. Quality assurance in the emergency department / Philip D. Anderson and J. Lawrence Mottley -- 8. Emergency department policies and procedures / Kirsten Boyd -- 9. A framework for optimal emergency department risk management and patient safety / Carrie Tibbles and Jock Hoffman -- 10. Emergency department staff development / Thomas Fleischmann -- 11. Costs in emergency departments / Matthias Brachmann -- 12. Human resource management / Mary Leupold -- 13. Project management / Lee A. Wallis, Leana S. Wen and Sebastian N. Walker -- 14. How higher patient, employee and physician satisfaction lead to better outcomes of care / Christina Dempsey, Deirdre Mylod and Richard B. Siegrist, Jr -- 15. The leader's toolbox: things they didn't teach in nursing or medical school / Robert L. Freitas -- 16. Assessing your needs / Manuel Hernandez -- 17. Emergency department design / Michael P. Pietrzak and James Lennon -- 18. Informatics in the emergency department / Steven Horng, John D. Halamka and Larry A. Nathanson -- 19. Triage systems / Shelley Calder and Elke Platz -- 20. Staffing models / Kirk Jensen, Dan Kirkpatrick and Thom Mayer -- 21. Emergency department practice guidelines and clinical pathways / Jonathan A. Edlow -- 22. Observation units / Christopher W. Baugh and J. Stephen Bohan -- 23. Optimizing patient flow through the emergency department / Kirk Jensen and Jody Crane -- 24. Emergency department overcrowding / Venkataraman Anantharaman and Puneet Seth -- 25. Practice management models in emergency medicine / Robert E. Suter and Chet Schrader -- 26. Emergency nursing / Shelley Calder and Kirsten Boyd -- 27. Disaster operations management / David Callaway -- 28. Working with the media / Peter Brown -- 29. Special teams in the emergency department / David Smith and Nadeem Qureshi -- 30. Interacting with prehospital systems / Scott B. Murray -- 31. Emergency medicine in basic medical education / Julie Welch and Cherri Hobgood -- 32. Emergency department outreach / Meaghan Cussen -- 33. Planning for diversity / Tasnim Khan -- Index.
    Digital Access  Cambridge 2015