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  • Book
    prepared by the Foundation for Taxpayer & Consumer Rights.
    Introduction -- Your rights to continuous care, second opinions, referrals and information -- Your right to informed consent -- Your rights to medical records and confidentiality -- Your right to emergency medical care -- Your rights to coverage of pre-existing conditions -- Your rights to file grievances with your health plan and the Department of Managed Health Care -- Your rights to have your HMO's decisions independently reviewed and to sue Your HMO --Your rights to appeal and litigate benefit denials under ERISA -- Health care coverage options -- Appendix A: Department of Managed Health Care's consumer complaint form -- Appendix B: Vital steps to receiving the health care you need, a checklist -- Appendix C: Sample letter -- Appendix D: Strategic advice for patients: tactics to use and understand -- Appendix E: Useful code sections of the California Knox-Keene Health Care Service Plan Act of 1975 and regulations -- Glossary.