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DocXpress » Physical Delivery

How It Works

DocXpress Physical Delivery is an Interlibrary Loan (ILL) service. Lane Medical Library participates in collaborative resource-sharing nationally to provide material you need when Stanford does not own it or when the title is available only in print format.

There is no fee to you for ILL borrowing when requesting items not owned by a Stanford Library.

If material you need is identified in the catalog as stored offsite, please request it through the catalog or through our Scan on Demand service, not through Interlibrary Loan.

How to Submit Requests

Search Socrates, Stanford’s main library catalog, to check all libraries before placing your request.

  • You must have a DocXpress account to request an item (Register now)
  • Login to your account

Items not eligible for physical delivery:

  • Bound or complete volumes of journals
  • CDs/DVDs, audiotapes
  • Newspapers
  • Some dissertations
  • Archival materials

Delivery Process and Turnaround Time

  • You will receive an email notification when your request is ready for pickup.
  • Materials will be held for 7 days at the User Services Desk.
  • Check out your item(s) at the User Services Desk; do not remove the attached book strap.

Turnaround Time

  • Loans of physical materials from other institutions typically take 7-10 days to arrive.

Loan Period

  • You may keep ILL books for two weeks from receipt.

Renewals & Returns

Renewals are not automatic; renewal policies vary among lenders. Books cannot be renewed at the User Services Desk.

To inquire if the material may be renewed:

  • Log in to DocXpress and request a renewal or
  • Email DocXpress staff at or
  • Call 650-725-4584

Books should be returned at the User Services Desk. Do not leave at a book drop.

Cost Information

If the material you need is not available from Stanford libraries, there is NO CHARGE for DocXpress Interlibrary Loan service to eligible Stanford School of Medicine students, faculty and staff. (Check your eligibility). However, Lane Medical Library incurs costs for this service averaging $15.00-$20.00 per item, so please request prudently.

Need Help?

  • Call: 650-725-4584
  • Fax: 650-725-7471
  • Ariel:
  • Call Scan on Demand Service: 650-725-8164